:root{--canvas: #FBF4E7;--surface: #FFFFFF;--raised: #F5EBD6;--line: #E6D8BC;--line-strong: #CFBF97;--ink: #1F1B10;--ink-2: #4A4030;--ink-3: #7A6F5A;--ink-4: #A79977;--teal: #13342F;--teal-ink: #0A1F1C;--teal-hover: #1A4039;--cream: #FFF8F0;--copper: #E09B4E;--copper-ink: #885205;--amber-bg: #FEF3E0;--amber-fg: #C77800;--info-bg: #E5F0F7;--info-fg: #22577A;--bad-fg: #B91C1C;--bad-bg: #FEE2E2;--ok-fg: #166534;--ok-bg: #D9F3DF}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){--canvas: #0F1816;--surface: #152523;--raised: #1C2E2B;--line: #27413C;--line-strong: #345852;--ink: #F3EBD9;--ink-2: #D8CFBC;--ink-3: #9A917F;--ink-4: #6F6756;--cream: #F3EBD9}}:root[data-theme=dark]{--canvas: #0F1816;--surface: #152523;--raised: #1C2E2B;--line: #27413C;--line-strong: #345852;--ink: #F3EBD9;--ink-2: #D8CFBC;--ink-3: #9A917F;--ink-4: #6F6756;--cream: #F3EBD9}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:Hanken Grotesk,Inter,system-ui,-apple-system,Segoe UI,Helvetica,Arial,sans-serif;color:var(--ink);background:var(--canvas);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}h1,h2,h3,h4{margin:0;font-family:"IBM Plex Serif",Georgia,serif;letter-spacing:-.01em}h1{font-size:24px;line-height:1.2}h2{font-size:18px;line-height:1.3}.num,.mono{font-family:IBM Plex Mono,SF Mono,ui-monospace,monospace;font-feature-settings:"tnum" 1}.cap{font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:var(--ink-3);font-weight:500}a{color:var(--teal)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;font:inherit;font-weight:600;cursor:pointer;border-radius:6px;padding:8px 14px;height:36px;border:1px solid transparent;white-space:nowrap;transition:background .12s,border-color .12s,color .12s,opacity .12s}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--teal);color:var(--cream)}.btn-primary:hover:not(:disabled){background:var(--teal-hover)}.btn-secondary{background:var(--surface);color:var(--ink);border-color:var(--line-strong)}.btn-secondary:hover:not(:disabled){background:var(--raised)}.btn-ghost{background:transparent;color:var(--ink-2)}.btn-ghost:hover:not(:disabled){background:var(--raised);color:var(--ink)}.btn-danger{background:transparent;color:var(--bad-fg);border-color:var(--bad-fg)}.btn-danger:hover:not(:disabled){background:var(--bad-bg)}.btn-sm{height:30px;padding:4px 10px;font-size:13px}.input{display:block;width:100%;font:inherit;color:var(--ink);background:var(--surface);border:1px solid var(--line-strong);border-radius:6px;padding:8px 10px;height:38px;outline:none;transition:border-color .12s,box-shadow .12s}.input:focus{border-color:var(--teal);box-shadow:0 0 0 3px #13342f26}textarea.input{height:auto;resize:vertical;min-height:72px;font-family:inherit}.input-sm{height:32px;font-size:13px;padding:4px 8px}.chip{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;background:var(--raised);color:var(--ink-2);letter-spacing:.02em;text-transform:uppercase}.chip-warn{background:var(--amber-bg);color:var(--amber-fg)}.chip-info{background:var(--info-bg);color:var(--info-fg)}.chip-ok{background:var(--ok-bg);color:var(--ok-fg)}.chip-bad{background:var(--bad-bg);color:var(--bad-fg)}.chip-teal{background:var(--teal);color:var(--cream)}.chip-copper{background:var(--copper);color:var(--copper-ink)}.card{background:var(--surface);border:1px solid var(--line);border-radius:10px}.hr{border:0;border-top:1px solid var(--line);margin:0}.muted{color:var(--ink-3)}.err{color:var(--bad-fg);font-size:13px}.shell{display:grid;grid-template-rows:auto 1fr;height:100vh;background:var(--canvas)}.topbar{display:flex;align-items:center;gap:16px;padding:12px 20px;background:var(--teal);color:var(--cream);min-height:56px}.topbar .logo{font-family:"IBM Plex Serif",serif;font-weight:700;font-size:18px;letter-spacing:.02em}.topbar .copper{color:var(--copper);margin:0 2px}.topbar nav{display:flex;gap:2px;margin-left:16px}.topbar nav button{background:transparent;color:var(--cream);border:0;cursor:pointer;font:inherit;font-weight:500;padding:6px 12px;border-radius:6px;opacity:.75}.topbar nav button:hover{opacity:1;background:#ffffff14}.topbar nav button.active{opacity:1;background:#ffffff24;font-weight:600}.topbar .me{margin-left:auto;display:flex;align-items:center;gap:10px;font-size:13px}.main{padding:20px;overflow:auto}.container{max-width:1200px;margin:0 auto}.page-head{display:flex;align-items:baseline;justify-content:space-between;gap:16px;margin-bottom:20px}.page-head h1{font-size:22px}.page-head .subtitle{font-size:13px;color:var(--ink-3);margin-top:2px}.inbox-grid{display:grid;grid-template-columns:360px 1fr;gap:16px;height:calc(100vh - 156px);min-height:500px}@media (max-width: 900px){.inbox-grid{grid-template-columns:1fr;height:auto}}.list-panel{overflow:auto}.list-item{display:block;width:100%;text-align:left;cursor:pointer;background:transparent;border:0;padding:12px 14px;border-bottom:1px solid var(--line);border-left:3px solid transparent;color:inherit;font:inherit}.list-item:hover{background:var(--raised)}.list-item.active{background:var(--raised);border-left-color:var(--teal)}.list-item .top{display:flex;justify-content:space-between;align-items:baseline;gap:8px}.list-item .name{font-weight:600;color:var(--ink);min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.list-item .time{font-size:11px;color:var(--ink-3);white-space:nowrap}.list-item .phone{font-size:11px;font-family:IBM Plex Mono,monospace;color:var(--ink-3);margin-top:2px}.list-item .preview{font-size:13px;color:var(--ink-2);margin-top:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.list-item .meta{display:flex;gap:6px;margin-top:6px}.chat-panel{display:flex;flex-direction:column}.chat-head{padding:14px 18px;border-bottom:1px solid var(--line)}.chat-head .title{display:flex;justify-content:space-between;align-items:baseline;gap:12px}.chat-head .title h2{font-size:18px}.chat-head .facts{display:flex;flex-wrap:wrap;gap:16px 24px;margin-top:10px}.chat-head .facts dt{font-size:10px;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-3);font-weight:600}.chat-head .facts dd{margin:2px 0 0;font-size:13px;font-family:IBM Plex Mono,monospace;color:var(--ink)}.chat-body{flex:1;overflow:auto;padding:16px 18px;display:flex;flex-direction:column;gap:14px}.day{display:flex;align-items:center;gap:10px}.day .line{flex:1;height:1px;background:var(--line)}.day .label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3)}.bubble-row{display:flex;flex-direction:column}.bubble-row.left{align-items:flex-start}.bubble-row.right{align-items:flex-end}.bubble-head{font-size:11px;color:var(--ink-3);margin-bottom:3px;display:flex;align-items:baseline;gap:8px}.bubble-head b{color:var(--ink-2);font-weight:600}.bubble{max-width:min(640px,92%);padding:9px 12px;border-radius:8px;white-space:pre-wrap;word-wrap:break-word;font-size:14px}.bubble.user{background:var(--raised);color:var(--ink);border-top-left-radius:2px}.bubble.izza{background:#25d366;color:#fff;border-top-right-radius:2px}.bubble.agent{background:var(--teal);color:var(--cream);border-top-right-radius:2px}.bubble-meta{font-size:10px;color:var(--ink-3);margin-top:3px}.chat-footer{border-top:1px solid var(--line);background:var(--canvas)}.chat-status{display:flex;align-items:center;gap:10px;padding:8px 18px;font-size:12px;color:var(--ink-3);flex-wrap:wrap}.chat-status .right{margin-left:auto;display:flex;gap:6px}.chat-form{padding:10px 18px 14px;border-top:1px solid var(--line)}.chat-form .row{display:flex;align-items:flex-end;gap:8px}.chat-form textarea{min-height:60px}.chat-form .hint{font-size:11px;color:var(--ink-3);margin-top:4px}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px;background:var(--canvas)}.login-card{width:100%;max-width:400px;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:32px}.login-logo{text-align:center;font-family:"IBM Plex Serif",serif;font-size:22px;font-weight:700;color:var(--teal);margin-bottom:4px}.login-logo .copper{color:var(--copper)}.login-sub{text-align:center;color:var(--ink-3);font-size:13px;margin-bottom:24px}.field{margin-bottom:14px}.field label{display:block;font-size:12px;font-weight:600;color:var(--ink-2);margin-bottom:4px}table.data{width:100%;border-collapse:collapse}table.data th{text-align:left;font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:var(--ink-3);border-bottom:1px solid var(--line);padding:10px 12px;font-weight:600}table.data td{border-bottom:1px solid var(--line);padding:10px 12px;font-size:13px}table.data tr:hover td{background:var(--raised)}.scrim{position:fixed;inset:0;background:#0a140f80;display:flex;align-items:flex-start;justify-content:center;padding:60px 16px 20px;z-index:100;overflow:auto}.modal{background:var(--surface);border:1px solid var(--line);border-radius:12px;width:100%;max-width:480px;max-height:calc(100vh - 80px);display:flex;flex-direction:column;overflow:hidden}.modal header{padding:18px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:baseline;gap:12px}.modal header h2{font-size:18px}.modal .body{padding:20px;overflow:auto}.modal footer{padding:12px 20px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:8px}.modal .close{background:transparent;border:0;cursor:pointer;color:var(--ink-3);font-size:20px;padding:0 4px}.toast{position:fixed;bottom:20px;right:20px;z-index:200;background:var(--surface);border:1px solid var(--line-strong);border-radius:8px;padding:10px 14px;font-size:13px;color:var(--ink);box-shadow:0 4px 20px #0000001a}.toast.ok{border-color:var(--ok-fg);color:var(--ok-fg);background:var(--ok-bg)}.toast.err{border-color:var(--bad-fg);color:var(--bad-fg);background:var(--bad-bg)}.spinner{display:inline-block;width:14px;height:14px;border:2px solid var(--line);border-top-color:var(--teal);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.empty{padding:60px 20px;text-align:center;color:var(--ink-3);font-size:13px}.empty h3{color:var(--ink-2);font-size:15px;font-weight:600;margin-bottom:6px;font-family:inherit}